We use a self-hosted instance of Atlassian JIRA to track all kinds of project-related issues.
The different issue types are defined as follows:
We are a very small development team, please help us manage bugs and issues, and in turn help you:
Each issue type can have its own custom workflow. Currently we have two operational workflows:
When a bug is opened, it starts in the Openstate.
The workflow for the other issue types (New Feature, Task, and Improvement) are identical to the Bug workflow, except they don't have the Verified step. When the assignee resolves the bug, he or she should immediately mark it as Closed.
Steve is working on a plan for this.