Ticket Writing Best Practices

We are a very small development team, please help us manage bugs and issues, and in turn help you:

Submitting a Ticket

Note:  CCB sees all tickets classified as bugs.  For CCB to see a Task, Improvement, or New Feature request, you must use the Label "CCB".


1. Getting Started

Go to http://bugs.gmatcentral.org and log into JIRA using your GMAT account or create an account if you don’t already have one.

2. Search First

Always search JIRA first, to see if your issue has already been reported. (JIRA provides a powerful issue search facility. You can search for issues across projects, versions, and components, using a range of search criteria. For more details, refer to the JIRA Document: Searching for Issues.

3. Create an Issue 

Click Create Issue at the top of the screen to choose Project and Issue Type

4. Add as Many Details as Possible

Fill in detailed information of your issue in Enter the details of the issue screen.

After your select Project and proper Issue Type, click Create.   Enter the details of the issue filling in detailed information of your issue.  Fields with a red asterisk (*) are required and cannot be left as blank.

Fill in the fields displayed in your issue reporting page with proper information, and click Create button at the bottom of the Enter the details of the issue screen. Congratulations, you are done reporting your bug!

Reference: Some of the text was taken straight from the approach used by Tizen.